Privacy policy

This page describes what this website collects, and what it deliberately does not.

This website

What the site itself collects

Short answer

This site serves static pages. With your consent, it uses Google Analytics to measure visits and Google Ads to measure whether adverts lead to enquiries; without consent, neither sets cookies. The only personal information that reaches the clinic directly is what you type into the enquiry form or send by WhatsApp.

Enquiry form: The fields you complete are transmitted to the clinic’s form inbox on Netlify, the hosting provider for this site, and forwarded to the patient coordination team.
Purpose: To answer your enquiry and, if you go ahead, to arrange an assessment. Enquiry details are not sold, and are not used for advertising.
WhatsApp: Messages you send on WhatsApp are handled under WhatsApp’s own terms and are visible to the coordination team.
Fonts and assets: Typefaces are served from this site itself, so loading a page makes no request to a third-party font service. Images are resized by the host’s image service on the same domain.
Cookies and analytics: Google Analytics and Google Ads cookies are set only if you accept them in the cookie banner, and you can change that choice at any time from “Cookie preferences” in the footer. Google receives usage data from these tags under its own terms. The cookie policy lists every cookie, its purpose and its duration.
Who is responsible: Fill in Istanbul is the penile filler programme and website of Hardrock Clinic in Istanbul, led by Assoc. Prof. Dr. Zulfu Sertkaya.
Server logs: The host records standard request logs, including IP address, for security and abuse prevention.
Retention: Enquiries are kept while your question is open and for the clinic’s record of patient correspondence, then deleted on request.

Sensitive information

What not to send, and what you can ask for

Please do not send

Passport scans, payment card details or clinical photographs through the website form. If the team needs any of those, they will tell you how to send them securely.

Your requests

You can ask what the clinic holds about your enquiry, ask for it to be corrected, or ask for it to be deleted. Write to the coordination team on WhatsApp or through the enquiry form.

This page describes the website. Clinical records created if you attend for assessment or treatment are held by the practice under Turkish medical record-keeping requirements.